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INTERNAL: Custom Action on List Form – GoToUrl not redirecting to designated page

Title

INTERNAL: Custom Action on List Form – GoToUrl not redirecting to designated page

Description

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A custom action has been defined on a Quest List Form. The button for this custom action performs multiple actions including:

– Save
– Start Workflow
– GoToURL

However, when the Button is clicked, the Save happens, the Workflow runs, but then you are returned to the item that was being
edited instead of going to the URL that was defined.

Cause

The workflow has an initiation form. When a workflow has an initiation form, it means in order to start the workflow,
it first redirects to the initiation form, allows for some parameters to be entered before theworkflow actually starts.
Due to the redirection to a different page, the subsequent custom action following the workflow will not be getting a
chance to execute.

Resolution

This custom action sequence will only work if the workflow does not contain an initiation form, such as Approval workflow
or any other workflow that does not require an initiation form.

Defect ID

The workflow has an initiation form. When a workflow has an initiation form, it means in order to start the workflow,
it first redirects to the initiation form, allows for some parameters to be entered before theworkflow actually starts.
Due to the redirection to a different page, the subsequent custom action following the workflow will not be getting a
chance to execute.

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