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INTERNAL – Quest Chart webpart unable to display

Title

INTERNAL – Quest Chart webpart unable to display

Description

INTERNAL – Quest Chart webpart unable to display

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When creating the chart in development studio, the chart unable to display in the sharepoint site.

Cause

The problem is originated from site utilizing both Quest DevStudio and Skelta suite, both products rely on Telerik RadControls but shipped with different versions. Skelta uses most of the RadControl as Quest DevStudio does. When Skelta product is installed, they add assembly reference entries into the web.config file. The entry refers to an older version of RadChart.NET.DLL - version 3.1.0.0 instead of 4.0.1.0 that Quest uses.

Resolution

WORKAROUND:

Modify the line of the web.config in
<compilation>
<assemblies>
...
<add assembly="RadChart.Net2, Version=3.1.0.0, Culture=neutral, PublicKeyToken=d14f3dcc8e3e8763" />
...
</compilation> section
Change the version from 3.1.0.0 to 4.0.1.0

Please verify that Quest chart and Skelta control still work. Please make sure the Session state is enabled for the site that you are working, otherwise, you may still receive broken image.

Once done, perform IISReset.

Defect ID

The problem is originated from site utilizing both Quest DevStudio and Skelta suite, both products rely on Telerik RadControls but shipped with different versions. Skelta uses most of the RadControl as Quest DevStudio does. When Skelta product is installed, they add assembly reference entries into the web.config file. The entry refers to an older version of RadChart.NET.DLL - version 3.1.0.0 instead of 4.0.1.0 that Quest uses.

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