Hello,
Is this happening for all users or only for a specific employee?
What's your QA and SP versions?
Depending on your version there is a setting that allows you to control the buttons displayed on a Rich Text control.
You can find it using ezEdit->Control Appearance tab->Rich Text Editor Toolbar Settings property
If you see this I'd suggest you to reduce the number of the buttons on the form and see how the form renders.
Please note that this setting is not per user but it affects all users.
Let me know how it goes please.
Thanks,