Title

“An error occured while connecting to database”

Description

“An error occured while connecting to database”

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In an environment with multiple WFEs, SI Web Parts are not working on off of the WFEs where Quest Web Parts is NOT installed. The following error is thrown:

“An error occured while connecting to database: Key not valid for use in specified state.”

Cause

The password for the si.config is not being retained without entering it into the Configuration Editor.

Resolution

Manually copy the folder "C:Program FilesQuest SoftwareQuest Web Parts for SharePoint 5.7" from the working WFE to the other, and then run the Configuration Editor entering the password for the si.config connection.

Defect ID

The password for the si.config is not being retained without entering it into the Configuration Editor.