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INTERNAL: rich text editior is not editable on an extended web application

Title

INTERNAL: rich text editior is not editable on an extended web application

Description

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In SharePoint 2007, using Quest Web parts version 5.2, the rich text box editior is not editable on an extended web application site. It works fine on the original web app. There is a JavaScript error on the page if you run the IE Developer Tools.

Cause

The cause could be because of a JavaScript error on the page that causes our web part to not work as expected.

Resolution

WORKAROUND:

1. Check if the js file for WAListForm.js is loaded?

Under the following folder:

C:Program FilesCommon FilesMicrosoft SharedWeb Server ExtensionswpresourcesWA.ListForm4.0.0.0__2b4b09f1c57c8f0b

You should see a file called WAListForm.js. If you open it it contains js code. Also in the browser's developer mode check to see if this file is loaded and that you see the content.

2. Try to disable and then enable Quest web Parts feature.

Defect ID

The cause could be because of a JavaScript error on the page that causes our web part to not work as expected.

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