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“unable to find an embedded skin with the name ‘Office2007’.”

Title

“unable to find an embedded skin with the name ‘Office2007’.”

Description

“unable to find an embedded skin with the name ‘Office2007’.”

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After upgrading QuickApps for SharePoint from version 5.7 to 6.2 the following error is thrown when loading a page with qListView configured:

“Error An unexpected error has occurred. Correlation ID: 98b970fb-f09b-48b7-a79b-97c7803d19a5 Date and Time: 4/30/2014 09:41:02.11 AM”

 

Referencing the Correlation ID in the ULS logs, the following error is seen :

04/30/2014 09:41:29.11 w3wp.exe (UMECHP6N:0x3B9C)                              0x36F8  SharePoint Foundation                 Runtime                                       tkau       Unexpected       System.InvalidOperationException: Telerik.Web.UI.RadMenu with ID=’g_c5d5f81b_772a_41f7_a4da_51605848374dToolbarToolbar’ was unable to find an embedded skin with the name ‘Office2007’. Please, make sure that the skin name is spelled correctly and that you have added a reference to the Telerik.Web.UI.Skins.dll assembly in your project. If you want to use a custom skin, set EnableEmbeddedSkins=false.    at Telerik.Web.SkinRegistrar.GetEmbeddedSkinAttributes(ISkinnableControl control, Type controlType, Boolean designTime)     at Telerik.Web.SkinRegistrar.RegisterCssReferences(ISkinnableControl _control)     at System.Web.UI.Control.PreRenderRecursiveInternal()     at System.Web.UI.Control.PreRenderRecursiveInternal()     at System.Web.UI.Control.PreRenderRecursiveInternal()     at System.Web.U…     98b970fb-f09b-48b7-a79b-97c7803d19a5

Cause

When checking the skins directory on the WFE servers, it is located at:

 

%ProgramFiles%Common FilesMicrosoft SharedWeb Server Extensions14TEMPLATELAYOUTSQuestSoftwareTelerikQ22011Skins

 

However, as stated in the QuickApps 6.2 User Guide, the skins should in the Q32012Skins directory. This seems to have been caused by an error during either the product uninstall or reinstall.

Resolution

WORKAROUND:

Manually move the skins to the correct directory:

 

%ProgramFiles%Common FilesMicrosoft SharedWeb Server Extensions14TEMPLATELAYOUTSQuestSoftwareTelerikQ32012Skins

Defect ID

When checking the skins directory on the WFE servers, it is located at:

 

%ProgramFiles%Common FilesMicrosoft SharedWeb Server Extensions14TEMPLATELAYOUTSQuestSoftwareTelerikQ22011Skins

 

However, as stated in the QuickApps 6.2 User Guide, the skins should in the Q32012Skins directory. This seems to have been caused by an error during either the product uninstall or reinstall.

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